British Council Nigeria Vacancy : Graduate Customer Service Officers

The British Council is set to recruit for the position of a suitable and qualified graduate for the positions of Customer Service Officers. We are the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position of:

Job Title: Customer Service Officer

Location: Abuja

Region: Sub Saharan Africa

Department: Exams, Nigeria

Job Category: Customer Services

Pay Band: 4

Purpose of Job

• To support the achievement of country plan objectives in Abuja and all Nigeria by delivering customer services.
• To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the IELTS Partners.

Context and Environment

• Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, and Educational on behalf of UK institutions and IELTS. In 2013-14 we will deliver roughly 75,000 exams to 25,000 candidates. The Nigerian team comprises 23 people; 15 are based in Lagos with 6 in Abuja and 5 in Port Harcourt.
• The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2010, we delivered a quarter of a million exams to over 120k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.
• The post holder will be part of the team of 6 who administer the growing Exams business in Abuja ensuring quality and compliance as well as control of income and expenditure to deliver on target.

Accountabilities and Responsibilities
(including people management and finance):

• As Customer Services Officer the post holder will be line managed by the Exams Services Manager in Abuja
• Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards
• All administrative procedures are in full compliance with examination board regulations and EQS standards.
• Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, managing contracts and procurement.

Main Duties

To provide services that support all British Council customers and implement action points in the Nigeria Customer Service improvement strategy. This involves ensuring that:

• Front desk is always manned during operational hours
• Visitors are attended to immediately and appropriately
• Phone enquiries answered within 45 seconds of first ring
• Email enquiries are attended to promptly and escalated from regional email centre as per agreed service level agreement
• Daily / weekly balanced reconciliations are completed and "parked" on the financial system and spreadsheet.
• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• Provide support/assistance to the Exams Team on all aspects of Customer Service
• Use the E-Africa website as the single authoritative source of information for all enquiry handling
• To provide administrative support in the delivery of workshops, seminars and any other project related services in line with Exams Quality Standards (EQS)
• All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.
• Information about the full range of British Council products and services is clearly and confidently articulated to customers, encouraging customer engagement and cross-selling
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• Regular communication and working is maintained with back-of-house teams

Equal opportunity and Diversity:

• To ensure that planning, delivery and implementation of managed projects are executed in line with the standards of EO&D

Information Knowledge Management:

• Manage information created and received in compliance with British Council's information management standards, policies, the UK data protection principles and local legislation

Stock keeping of materials:

• Maintaining logs of preparation materials

Venue Staff and Clerical Markers Management:

• Assist in recruitment, training, monitoring of venue staff to board and EQS standards.

Exams Marketing:

• To assist Centre Manager in collecting qualitative and quantitative marketing data.

Finance:

• Ensure that payments are collected, receipts issued and accurately posted on the system

Deputising/sickness or holiday cover:

• To deputise, by agreement, for other examination colleagues in Abuja office.

Other Duties

• To discharge other centre-related duties and activities as directed by the Centre Manager

Key Relationships

• Internal: Abuja Exams team, Lagos team, Port Harcourt team, Country Exams Manager, Deputy Country Exams Manager
• External: Venue Staff, IELTS Examiners, Enquirers, Candidates, Customer Service staff

Person Specification

Behaviours

Essential:

• Connecting with others (essential): Making regular opportunities to understand others better.
• Working together (essential): Establishing a genuinely common goal with others.
• Being Accountable (more demanding)
• Shaping the future (essential):
• Look for ways in which we can do things better.
• Creating Shared Purpose (essential)
• Making it happen (essential):

Assessment Stage:

These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes.

Skills and Knowledge

Essential:

• Marketing and Customer Service - Level 1
• Computer Skills - Level 1
• English Language proficiency to IELTS band 7.5 in all areas (or equivalent).

Desirable:

• Knowledge of the education and qualification systems in the UK and Nigeria

Assessment Stage

Short listing & Interview:

Experience

Essential:

• Dealing with customers and enquiries in a service environment.
• Providing and monitoring service within quality standards.
• Working quickly and accurately to tight deadlines.
• Experience of handling and reporting on payments from customers.

Desirable:

• Experience of delivering examinations in a timely and secure manner.
• Managing and training casual staff

Qualifications 

Essential:

• Education to degree level or equivalent

Application Closing Date

5th February, 2016.

Start Date

As Soon As Possible (ASAP).

How to Apply

Interested and qualified candidates should:

Click here to apply online

 

Procter & Gamble Nigeria 2016 Internship Program : Process Engineer

Procter & Gamble Nigeria, the largest FMCG company in the world is currently recruiting for the positions of  a process Engineer in its 2016 Graduate Internship Program. With strong brands like Pampers, Ariel, Always, Gillette, Oral B just to name a few. We have been in existence for over 176 years globally and 21 years in Nigeria.

We are recruiting to fill the below position:

Job Title: Manufacturing Process Engineer - Internship Program

Ref No: IME00000157

Location: Nigeria

Schedule: Part-time

Job Description

• A P&G internship/co-op program offers the opportunity to experience all that we have to offer - our work, our people, our values, and our culture.
• During the internship time you will work on real business projects which are supporting current business strategies.

As an internship, you are given the opportunity to:

• Make a meaningful contribution to the manufacturing site and to learn about manufacturing, technical management, and P&G.
• Get hands-on experience working with engineers in a cutting edge communications environment
• Our Manufacturing Engineers focus on continuous improvement of P&G manufacturing products, process technologies and systems. They also focus on cost saving technologies, quality, reliability, safety, and Integrated Work Systems "IWS".
• The CO-OP will be called upon to support a variety of hardware engineering activities in a dynamic environment & will be assigned to a variety of tasks throughout the departments.
• Each co-op will have a mentor to assist in completing tasks and answering questions.
• Work is done in a wide variety of fields, including control systems, high-speed packaging, process mechanical operations and chemical processing, all in a highly cooperative team environment.
• Although we make no guarantee of employment, it is our goal to have our Interns fully capable of stepping into a full-time position within our organization by the end of the program.

Qualifications

• Saudi Citizen.
• Currently studying in 2nd 3rd or 4th the year in Mechanical, Electrical, Industrial, Chemical Engineering or have relevant Majors.
• Have Strong skills in leadership, and excellent in communication.
• Good command of the English language.

Application Closing Date

Not Specified. 

How to Apply

Interested and qualified candidates should:

Click here to apply online 

 

Nigerian Stock Exchange Vacancy : Graduate Trainee Programme 2016

Nigerian Stock Exchange (NSE), an equity and debt exchange for Nigeria's leading organizations seeks the services of vibrant Graduates for its 2016 Recruitment Programme. In existence since 1960, and with annual volumes of up to 4 billion security transactions, the NSE is transforming to increase the depth of Nigeria's capital market and improve access to liquidity for listed organizations.

We are recruiting to fill the position below:

Job Title: Graduate Trainee Programme

Location: Nigeria

Description

The Graduate Trainee Programme of The Nigerian Stock Exchange is an 11 months programme geared towards building global talents locally, and raising a new generation of leaders for the Capital Market and Nigeria's economy.  

Programme Details

• The Programme is designed to build a talent pool for the capital market capable of bridging the existing skill gaps, and positively contributing to the growth of the Nigerian economy.
• Joining the NSE Graduate Trainee Programme is a great way to explore the various career opportunities offered by the Nigerian Capital Market. The Programme offers participants requisite capital market exposure, workplace experience, tools and support for both personal and career development.
• Trainees are guided by experts with relevant experience in soft, functional and technical skills. Participants will be exposed to the capital market ecosystem, leadership, social skills, etc.
• The NSE Graduate Trainee is expected to be a logical thinker, proactive, have a good attitude, determined, energetic and hardworking. The Graduate shall be a team player and leader with potentials to lead the growth of the capital market in Nigeria, Sub-Saharan Africa and Africa at large.
• We will provide the tools, support and opportunities for you to drive your own development, as you learn from professionals and acquire insights into the Capital Market sector.

Requirements

The NSE Graduate Trainee Programme is intensive and applicants shall possess the following:

• A high degree of emotional intelligence
• Excellent communication skills (speaking, writing and listening)
• Enthusiasm about developing a long-term career within the Capital Market
• Good knowledge of the Nigerian economy
• High morals and ethical standards
• Basic Knowledge in the use of Microsoft Office Tools
• Social media savvy, etc.
  

Application Closing Date

5th February, 2016.

Method of Application

Interested and qualified candidates should:

Click here to apply online

 

British American Tobacco (BAT) Vacancy : Corporate Finance Analyst

British American Tobacco, a market leading, global organisation is set to recruit for the positions of a suitable and qualified Corporate Finance Analyst. We ahve a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.

Our aim is to become the leading tobacco company in each of our markets     by providing excellent products with confidence and responsibility expected of global consumer brands.

If you have the talent and motivation to help us succeed you'll find we are equally committed to helping you reach your full potential too.

We are recruiting to fill the position of:

Job Title: Corporate Finance Analyst

Job Number: 9892BR

Location: Lagos

Appointment type: Permanent

Job Purpose

• Responsible for ensuring the efficient supervision of all related Intercompany and fixed Asset transactions in ensuring the integrity of the Company's related party payables and receivables / assets are stated accurately on a monthly basis within the General Ledger function.

Key Accountabilities

Operational/Technical/Professional Results:

• The Job holder is expected to improve the propriety and accuracy of all transactions domiciled in the accounts of the Company.
• The Job holder is expected to ensure that all records in the books of the company and its subsidiaries are a true reflection of its activities.
• The Job holder is expected to ensure compliance with the Company's policy on records management
• The Job holder is also expected to ensure that the Company maintains proper record in terms of all related party transactions and fixed asset register.
• Serve as a key user as well as first point of reference on issues relating to Intercompany / Fixed Asset, in the company's accounting enterprise resource programme (ERP), presently, Systems Applications and Procedures (SAP).
• The Job holder is to ensure that policies and procedures put in place to ensure the efficient and effective operation of Intercompany /Fixed Asset transactions are enforced

Leadership Results:

• Support and develop team members of lower grade to ensure smooth succession
• Ensure participation of self and team members in trainings aimed at adding value to the unit, department and Company
• Build and equip the potentials and competencies of team members while attending to areas requiring attention

Management Results:

• Ensure that the Company's internal control environment with respect to the company's financial record on intercompany /fixed assets are efficient and effective
• Create an atmosphere in which all team members can perform to their optimum

Relationship Results:

• Ensure alignment of Intercompany /Fixed Assets Performance objectives from FAM through FD (include cross-functional linkages) and down through Finance structure
• Improve the exiting level of relationship between the unit and its stakeholders

Innovation Results

• Ensure that the unit optimises the use of IT technology in improving the efficiency and effectiveness of the operations of the unit
• Optimise the use of Information Technology to ensure knowledge management within the unit

Essential Requirements

Relationships:

• Good interpersonal skills is required as the job holder would be expected to relate with various other sub-units in finance i.e. marketing finance, operations finance, accounts payable, treasury e.t.c.
• Relationship with all staff is inevitable as the Job holder supervises the company's financial record.

Knowledge, Skills & Experience:

• A good knowledge of book keeping and financial reporting is required.
• Proficiency in Microsoft words & excel is required. Also good knowledge of the Company Enterprise Resource Programme, currently systems applications and procedures (SAP) especially General Ledger in FI module is essential.
• The Job holder is expected to be a first degree holder in social sciences and or at least a finalist in a recognised professional accountancy examination, while membership of such professional bodies will be an added advantage

Application Closing Date

3rd February, 2016.

How to Apply

Interested and qualified candidates should:

Click here to apply online

PricewaterhouseCooper (PwC) Nigeria Graduate Recruitment 2016

PricewaterhouseCooper (PwC) is a firms that help organisations and individuals create the value and currently we seek the services of Graduate individuals for our 2016 recruitment exercise. We're a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in assurance, tax and advisory services. In Sub-Saharan Africa, we're the largest provider of professional services with offices in 34 countries and close to 9 000 people. This enables us to provide our clients with seamless and consistent service, wherever they're located on the continent. Our in-depth knowledge and understanding of African operating environments enables us to put ourselves in our clients' shoes and offer truly tailored Tax, Assurance and Advisory solutions to unique business challenges.

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

Applications are invited for:

Job Title: PWC Nigeria Graduate Recruitment 2016

Reference Number: 125-NIG00100

Location: Lagos

Department: Assurance

Job type: Permanent

Roles & Responsibilities

• Your learning with us begins with a structured 6 - 8 weeks induction course. This is the first element of a development framework that will help you build business awareness, technical, personal and management skills throughout your career.
• Self-directed, career-long training is a key feature of life here at PwC. The entire working environment is designed to empower you to learn.
• You will have access to a wealth of critical knowledge, such as best practices documentation and methodology tools. We will provide you with continuous on- the-job guidance, and you will acquire key knowledge about industries, business strategy and practical business issues faced by our clients through your daily experiences.
• Professional qualifications will play a vital role in your career. We will provide you with all the support and resources you need to excel in your professional exams.  A coach who will play an important role in your career development will be made available to help you unlock your potentials, so that you can perform at your best.
• International development is a valuable development opportunity which our global network can provide .This provides you with the opportunity to spend a year or two gaining experience and fresh perspectives with one of the PwC firms around the world, or explore new cultures during short-term client assignments or training courses abroad.

Requirements

• Fresh Graduate
• Completed NYSC
• Minimum of 2nd Upper Class Honours

Additional Information

• This position is for our Assurance and Tax Regulatory Services

Application Closing Date

5th February, 2016.

How to Apply

Interested and qualified candidates should:

Click here to apply online